Customer Service Assistant / Officer

Join JESS Technology, a leading name in industrial electronic repair, and become part of a dynamic and supportive team. As a Customer Service Assistant / Officer, you will play a pivotal role in ensuring exceptional service delivery to our clients. This is an exciting opportunity to work in a vibrant and growing industry in Bali, where you can leverage your skills and experience to drive customer satisfaction and business growth.

In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring that our clients receive the highest level of service. You will work closely with our team of engineers and technicians to provide comprehensive solutions to our clients' needs. Additionally, you will be involved in training new hires and maintaining a high level of professionalism and customer service excellence.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide prompt, accurate, and professional responses.
• Resolve customer issues and complaints, ensuring customer satisfaction.
• Coordinate with engineers and technicians to provide comprehensive solutions to clients' needs.
• Assist in the training and onboarding of new hires.
• Maintain a high level of professionalism and customer service excellence.
• Assist in the maintenance and organization of customer records and files.
• Collaborate with the sales team to understand client needs and provide tailored solutions.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Basic knowledge of CRM software, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with industrial electronic repair processes and terminology.
• Willingness to travel to client sites as required.

🛠️ Keahlian

Lowongan Terkait